Atlassian Platform Administrator

The Atlassian Platform Administrator, Desktop Systems P4, is a senior technical administrator responsible for the reliable, secure, scalable operation and evolution of Zillow’s Atlassian platform. The role owns complex administration and configuration across Jira, Confluence, Jira Service Management, Loom, and related Atlassian capabilities; partners with engineering, product, identity, security, and business teams; and turns operational needs into governed, reusable platform patterns. This role is suited for an experienced administrator who can independently lead complex work, balance production support with platform improvement, and provide technical guidance to peers and stakeholders. They combine deep Atlassian Cloud expertise with strong judgment in automation, identity and access management, integrations, licensing, and governance. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

Administer and evolve enterprise Atlassian Cloud products, including Jira, Confluence, Loom, and connected Marketplace applications Design, configure, and maintain complex Jira projects, issue types, workflows, screens, fields, permissions, notification schemes, automations, reporting structures, and Confluence spaces Lead technical discovery and solution design for advanced configuration, workflow, and integration requests, ensuring solutions align with platform standards, security requirements, and long-term maintainability Own complex incidents and escalations; diagnose issues across Atlassian configuration, identity, browser and desktop environments, APIs, integrations, and third-party applications Partner with Identity and Access Management teams on SSO, SCIM, group-based provisioning, service-account lifecycle management, privileged access, and auditability Develop and maintain automations, API-based solutions, and operational tooling that reduce manual work and improve support quality, reliability, license efficiency, and customer self-service Lead administration of platform licensing, including usage analysis, reclamation processes, exception management, capacity forecasting, and controls that minimize unused paid seats Govern Marketplace app and integration requests through technical assessment, security and compliance review, vendor coordination, configuration, implementation, and ongoing operational support Establish and maintain platform standards, reusable patterns, configuration guardrails, runbooks, and technical documentation Support the Jira Space Administrator program and other delegated-administration models by defining safe self-service boundaries, enablement materials, and escalation paths Plan and execute testing, change management, release readiness, and post-release validation for platform capabilities and significant configuration changes Analyze support and platform data to identify recurring friction, prioritize improvements, and communicate operational health, risks, and outcomes to stakeholders Mentor junior administrators and support engineers through troubleshooting, technical reviews, documentation, and knowledge transfer This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the