Field Support Technician

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

As a Field Support Technician, you will help keep Zipline’s customer sites known as Zipline DropBoxes safe, reliable, and ready for daily operations.

Zipline DrobBoxes are partner pickup locations where orders are loaded into Zipline aircraft and delivered directly to customers in minutes. In this hands-on field role, you will travel between assigned sites to perform inspections, complete light maintenance, troubleshoot issues, and ensure each location meets Zipline’s operational and quality standards.

The ideal candidate is dependable, mechanically inclined, comfortable working independently, and committed to providing an excellent experience for our customers and partners.

• Maintain site readiness by ensuring each Zipline Drop Box is clean, organized, safe, and operating in accordance with Zipline standards.

• Perform routine inspections and preventive maintenance on Zipline DropBoxes systems and equipment.

• Complete basic repairs and light maintenance tasks to support reliable daily operations.

• Troubleshoot technical and operational issues using established procedures and documentation.

• Identify potential safety hazards, equipment concerns, or site deficiencies and take appropriate action.

• Document completed inspections, maintenance work, and site conditions accurately and on time.

• Escalate technical or operational issues promptly to the appropriate teams and provide clear details to support resolution.

• Communicate professionally with Zipline teams, customers, and partner representatives while working onsite.

• Travel between assigned Zipline Drop Boxes and provide support at other regional locations when needed.

• Take ownership of site issues and follow through until they are resolved or transferred to the appropriate team.

• Strong hands-on technical or mechanical aptitude,