Manager, Technical Training

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. The Technical Training Manager leads a team responsible for developing and delivering   product ,   application , and technical training that helps global customers, channel partners, service partners, and internal teams confidently select, apply,  operate ,   service,   and support our products.      This role partners closely with Product Management, Marketing, Sales, Customer Care, Engineering, and regional stakeholders to build practical, scalable learning solutions that improve product knowledge, application confidence, customer experience, and sales/service effectiveness. Through effective training and enablement, this role helps improve customer confidence, strengthen brand loyalty, accelerate product adoption, improve service readiness, and support sales and revenue growth.      The manager sets team priorities, drives execution of the training roadmap, ensures high-quality and  accurate  technical content, expands scalable learning delivery, and uses feedback and performance metrics to improve customer readiness, product adoption, and training effectiveness.      What You Will Do at Graco     Training Roadmap & Program Management   Develop and maintain a practical multi-year roadmap for product, application, sales, and service training.     Develop annual training plans and deliverables based on business opportunities and product priorities.    Coordinate execution of roadmap initiatives across functions and regions.    Training Program Development & Delivery   Oversee development and delivery of instructor-led, virtual, self-paced, and blended learning programs.    Improve consistency, quality, and accessibility of training across global audiences.    Support certification and competency programs for customers, channel partners, service partners, and employees.    Ensure training content  remains  current,  accurate , practical, and aligned with product and application needs.    Extend   training reach through scalable delivery channels and regional partner networks.    Learning Technology &   Continuous Improvement   Use learning platforms,  webinar  tools, digital content, and self-paced learning methods to improve access and efficiency.    Identify  practical opportunities to apply new learning methods or technologies where they improve customer experience and scale.    Business Results and Measurements   Define and track training metrics such as engagement, course completion, certification activity, learner satisfaction, and knowledge confidence.    Connect training programs to measurable business value, including improved customer experience, customer retention, product adoption, lead generation, sales enablement, service effectiveness, and revenue growth.    Provide concise reporting on progress, risks, and outcomes to leadership and cross-functional stakeholders.    Use insights from learners, customers, partners, and internal teams to improve program priorities, remove knowledge gaps, and create a more consistent premium customer experience.    Leverage training data to continuously improve training content, delivery, and learner outcomes.

Leadership and Financial Management    Lead, mentor, manage, and develop a team of   training professionals, ensuring alignment with organizational goals and promoting a culture of excellence.    Drive team performance by setting clear goals,   objectives , and   priorities   providing ongoing