Business Analyst III, ERP COE

Work Schedule First Shift (Days) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. JDE E1 Functional Analyst Order-to-Cash, Customer Service & Service Management FUNCTION IT / Business Applications CORE SCOPE O2C | Customer Service | Pricing | Service EXPERIENCE 8+ years JDE E1 ROLE PURPOSE   Provide functional and business process support for Oracle JD Edwards EnterpriseOne (JDE E1) across the customer lifecycle, from customer and order creation through pricing, fulfillment, invoicing, returns and after-sales service. The role partners across Customer Service, Commercial, Sales, Supply Chain, Distribution, Warehouse, Service Operations, Finance and IT to improve customer experience, order accuracy, visibility, service levels, standardisation and automation. ROLE & RESPONSIBILITIES 1. Functional Ownership: O2C & Customer Service ·  Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end Order-to-Cash lifecycle. ·  Ensure effective processes for customer master, sales orders, order types/rules, pricing, availability and commitments, holds, backorders, order changes, cancellations, fulfillment, shipment confirmation, invoicing, returns, credits and order-status enquiries. ·  Work with business teams to resolve recurring operational issues and convert requirements into practical JDE E1 solutions and process improvements. ·  Promote standard JDE E1 functionality and common processes, reducing unnecessary customisation and local variation. 2. Customer Experience & Commercial Processes ·  Improve order accuracy, response times, customer visibility and exception handling across backorders, delivery issues, pricing discrepancies, holds and returns. ·  Lead functional support for Base / Advanced Pricing, including customer and contract pricing, discounts, promotions, rebates, freight/surcharges, pricing rules and effective dates. ·  Drive resolution of pricing issues affecting orders, invoices, credits and customer disputes, with appropriate pricing-data governance. 3. Service Management & After-Sales ·  Lead functional support for JDE E1 Service Management, covering service requests/orders, work orders, contracts, equipment/installed base, preventive and corrective service, parts, labour, warranty, billing and closure. ·  Improve service-order flow, scheduling, parts availability, service visibility, warranty/entitlement handling and billing in partnership with Service Operations. ·  Improve returns, repairs and replacements from authorisation through receipt, inspection, disposition, replacement/repair, credit and closure. ROLE & RESPONSIBILITIES — CONTINUED 4. Cross-Functional Integration & Transaction Flow ·  Manage functional dependencies between JDE E1 and Warehouse, 3PL, Transportation and external applications to maintain reliable order, fulfillment, shipment and invoice transaction flows. ·  Partner with Warehouse / 3PL and Finance to resolve issues affecting customer orders, invoicing, Accounts Receivable, revenue and General Ledger. ·  Support integration touchpoints with CRM, customer portals, EDI, eCommerce, middleware, WMS / 3PL and service applications. 5. Process Improvement, Automation & Data ·  Drive continuous improvement across Customer Service, Order Management, Pricing, Returns and Service Management using current-state / future-state process design and structured root-cause