Implementation Consultant - Enforcement Mobile

The Implementation Consultant is responsible for guiding clients through the successful implementation and adoption of Tyler's Enforcement Mobile software. This client-facing role combines business-process consulting, application configuration, data analysis, technical troubleshooting, documentation, and education. The Implementation Consultant works closely with clients, project managers, implementation teams, technical teams, and third-party vendors to deliver solutions that meet client requirements, follow accepted best practices, and support effective public safety operations.

Provide professional services—including consultation, implementation readiness, application configuration, and education—to clients using Tyler software products. Lead client-facing discovery sessions to understand, analyze, and document business processes, operational needs, and implementation requirements. Translate client requirements into application configurations, workflows, forms, reports, interfaces, and other project deliverables. Configure Enforcement Mobile applications using available configuration and low-code tools, following product standards and accepted best practices. Use SQL to analyze and validate data, investigate issues, support troubleshooting, and verify implementation outcomes. Advise clients on process and configuration options, clearly explaining tradeoffs and recommending practical solutions that meet their operational needs. Identify and document functional and technical requirements that may require product configuration, integration, or software development. Collaborate with project managers, implementation field staff, and technical teams to plan project activities and meet implementation milestones. Work closely with clients, internal teams, and third-party vendors to validate integrations and support the successful transfer of data between products. Troubleshoot configuration, data, interface, and application issues; coordinate resolution with the appropriate internal or external resources. Support implementation and training activities by resolving critical issues promptly and minimizing disruption to scheduled client events. Communicate project risks, issues, dependencies, and unplanned events that could affect implementation scope, schedule, budget, or quality. Serve as a liaison between clients and technical teams, translating complex technical information into clear, understandable language. Create and maintain accurate client-facing and internal documentation, including process documentation, configuration records, quick-reference guides, and how-to materials. Provide post-implementation assistance for complex application, configuration, data, or workflow questions as needed. Contribute knowledge, reusable materials, and lessons learned to improve team practices and the overall client experience. Participate in company and client events, including the annual user conference, and facilitate discussions or presentations on assigned products and topics as needed. Perform other job-related duties as assigned.

Experience implementing, configuring, supporting, or administering enterprise software in a client-facing environment. Working knowledge of SQL, including the ability to write and troubleshoot queries using joins, filters, aggregations, and related techniques to analyze and validate data. Demonstrated ability to gather, analyze, document, and translate business requirements into software configurations or technical deliverables. Strong analytical and problem-solving skills, with the ability to investigate issues systematically and recommend viable solutions. Excellent presentation, facilitation, and knowledge-transfer skills for both technical and non-technical audiences. Excellent