Staff Technical Program Manager

Join the team leading the next evolution of virtual care.    At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.   Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position   The Staff Technical Program Manager (TPM ) resides within the Product and Technology organization and drives the end-to-end delivery of complex, cross-functional technical programs and strategic initiatives. This role requires deep technical expertise , strategic thinking, and the ability to influence outcomes across a highly matrixed organization. Working closely with Product Management, Engineering, Quality, Regulatory, and Operations teams, this leader drives alignment, mitigates risk, and delivers measurable business outcomes.   Essential Duties and Responsibilities   Lead complex technical programs spanning web, mobile, medical device, embedded software, firmware, and data platforms.   Drive end-to-end program execution from initiation through launch, ensuring stakeholder alignment across all milestones.   Coordinate cross-functional teams across Product, Engineering, Design, Quality, Regulatory, Supply Chain, Manufacturing, and Operations.   Manage technical dependencies, risks, issues, and mitigation plans across multiple concurrent workstreams.   Facilitate technical discussions regarding architecture decisions, systems integration, platform scalability, and design tradeoffs.   Partner with senior engineers and architects to align program execution with technical roadmap objectives and platform evolution.   Develop and maintain program dashboards, status reports, key performance indicators, and executive communications.   Apply Lean, Agile, Scrum, Kanban, and continuous improvement methodologies to deliver predictable outcomes.   Leverage AI-powered tools and automation to improve program reporting, risk identification, dashboard creation, and operational efficiency.   Establish and track program success metrics, ensuring measurable outcomes and transparent progress reporting.   Drive stakeholder communication, influence decision-making, and resolve blockers through collaboration and negotiation.   Conduct post-launch reviews and implement lessons learned to continuously improve delivery processes.   Mentor and develop junior Technical Program Managers, providing coaching on risk management, systems thinking, and program leadership.   Shape organizational processes and operating models while serving as a thought leader for the TPM function.

Bachelor's degree in Computer Science , Engineering, Information Systems, or a related field; or equivalent combination of education and relevant experience.   8 + y e ars of experience Technical Program Management.   Experience managing programs within healthcare technology, health and life sciences, medical devices, or other regulated industries.   Demonstrated experience owning complex, cross-functional technical programs with measurable business outcomes.   Strong understanding of software development lifecycle, cloud platforms (AWS, Azure, or GCP), APIs, CI/CD, DevOps, system integration, and security principles.   Experience using program management and collaboration tools such as Jira, Confluence, Airtable , or similar platforms.   Proven ability to identify , manage, and mitigate program risks while balancing scope, schedule, cost, and quality.   Experience leveraging AI and automation tools to improve program management processes, reporting, and operational efficiency.   Strong communication , stakeholder management, and influence skills with the ability to work effectively across all organizational levels.

Experience leading hardware, firmware, and