Sr Analyst, Channel Operations

This is where  your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  Your role at Baxter The person in this position must have enough knowledge of the Commercial Operations policies to answer all the inquiries under their responsibility. It is a requirement that the person must be organized, proactive, analytical and be able to work under pressure. We seek talent who has passion for operational productive work in a high-performance, fast paced environment. The individual should have a strong passion for innovation, eagerness to learn, good judgement, perception capacity, ability to work under pressure, and being "team" minded are crucial. It is meaningful for this person to nurture positive relationships within the team. It’s also required to have good communication and customer service skills, full command of the English language to provide the best support.

We develop quality products with the patient in mind, so our efforts are also patient-centric. That means you can be proud of our work and the value we provide to people every day. Grow your knowledge by collaborating with diverse individuals, exploring various aspects of our portfolio, and learning from encouraging leaders in our multinational company.

We are accountable to ensure right DAC/WAC and Contract Pricing is connected to Distributors. We act as a liaison between Baxter and the Wholesalers and Distributors at the Costa Rica Chops Team and the trade team, pricing, sales, etc. We are accountable for handling the Accounts Receivable between Baxter and the Trading Partner. Ensure the A/R Ledger is accurate and up to date and that credit/rebills and/or write offs are done at the time analysis is complete. We are accountable for Analyze and sending Discrepancy Reports, Resubmissions, Unit Trending, Agreement Maintenance, settlements with the Wholesalers/Distributors. We work with field to ensure that all “missing traces” are resolved in a timely manner and engage with the management team to resolve any issues that may arise with their specific wholesaler or distributor. We reconcile and Troubleshoot Credit and Rebills and/or write offs resulting from the Accounts Receivable Analysis. We serve as SMEs on planning and execution, process documentation, training, launch, support, and stabilization as the need arises. We keep an open communication (verbal and written) the Team Members as well with the leadership team. We provide outstanding Customer Service to all internal/external customers. We support as backup for any other activity required in the team, based on previous training plans, by the Supervisor We are responsible for contributions to and/or creations of standard operating procedures and the maintenance of those procedures. We analyze research, make recommendations and implement solutions of business issues and opportunities along with the Supervisor and Manager. Ad-hoc reporting and requests as well as special requests from the business We closely track the Metrics to ensure that the targets are achieved. We assist Supervisor in monitoring Debit Memos throughout the month and addressing customer concerns within the team, and as required. We run Error Daily reports and monitoring, providing support to the team