Scrum Master II

Description We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH and Boston, MA.

You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.

Liberty Mutual’s Global Cybersecurity organization is looking for a Scrum Master II candidate to join our Delivery Enablement & Business Operations team. You will play a critical role in shaping the way teams deliver solutions to protect Liberty Mutual. The Scrum Master coaches, mentors, and teams to help them improve and deliver their best work. Your contributions in this role will be an important element of our service delivery practice, helping realize our vision to continuously improve the way we work.

In this position, the qualified candidate will operate as a team Scrum Master for multiple teams within the Identity Access Management (IAM) domain in GCS’s Scaled Agile environment. In the IAM domain, delivery excellence directly impacts Liberty Mutual's daily operations. In this role, the Scrum Master’s success enables IAM services that directly impact every Liberty employee through secure, timely system access that is required to perform essential daily operations.

Facilitate stand-up meetings, planning sessions, and retrospectives to ensure full team engagement with a focus on growing the capabilities by all team members. Actively map and manage cross-team dependencies across workstreams where outputs of one team directly feed the delivery commitments of another. Collaborate with the Product Owner and People Leaders to support short and long-term planning and assist in keeping the work backlog healthy and prepared for execution. Shield the teams from interference to enable optimal functionality and productivity. Collaborate with teams to discover their needs; plan and deliver instruction and coaching on growth mindset and maturing current Agile adoption while ensuring alignment with the organizational strategy. Champion continuous improvement activities to increase productivity; coach squads to conduct continuous improvement. Anticipate and address impediments to team and help manage interdependencies between teams. Provide guidance and insight to various organizational positions (directors, managers, product owners, and team members). Use data, observation and analytical skills to proactively identify opportunities for continuous improvement in team health and delivery, develop proposed solutions, and share knowledge and best practices across teams. Focus on increasing the skill and understanding of delivery practices and Liberty values across all interactions. Observe and provide consistent, impactful feedback for team development. Embrace the concept of continuous learning in your own journey and instill the same in the teams you coach. Actively seek coaching and mentoring from more experienced SMs and coaches.

Bachelor`s degree in a relevant field (business, computer science, humanities, etc.