Lead Product Technology

Lead Product Technology At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.   As a Lead Product Technology, you will serve as a Transformation Lead, owning end-to-end AI transformation across AT&T Consumer headquarters functions including pricing, offers, growth strategy, operations, and more. You will act as the connective tissue between the business teams you support and the technology teams that build solutions—translating strategic intent into scalable products, platforms, and capabilities that accelerate AI adoption and measurable business outcomes. You will help build an interconnected AI operating model where solutions are designed to integrate, reuse shared components, and unlock compounding value over time. In this role, you will move quickly across multiple concurrent initiatives and partner closely with engineering and delivery teams to take solutions from concept and blueprint through launch and production scaling. If you’re passionate about AI, transformation, and innovation—and thrive in a high-ownership environment—this role is for you. Success in this role will require a combination of strategic, data-driven decision making with clear, executive-ready communication, a process-oriented approach to scaling solutions, an innovative mindset, and strong working knowledge of modern AI capabilities and tools. As a Lead Product Technology, your tasks may include, but are not limited to, the following: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Key Responsibilities: • Coordinate Cross-Functional Teams:  Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements. • Customer Advocacy and Expertise:  Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications. • Technical Project Leadership:  Lead technical projects including planning, execution, use of standard tools, Generative AI technology assessments, and measurement of outcomes. • Development and Testing:  Define requirements and document business benefit, highlighting quantitative and qualitative value. • Training and Support:  Provide training and support to frontline teams, manage system settings, and plan and execute quality assurance.   Job Contribution: 1. Strategic Product Leadership & Domain Expertise: Ability to independently set the vision, direction, and strategy for Generative AI in a specialized Mass Markets domain. Deep subject matter expertise (or the ability to rapidly develop it) to identify, prioritize, and deliver high-value AI-driven solutions tailored to specific Care, Field, or Retail functions. 2. Business Impact & Results Orientation: Proven skill in driving end-to-end execution of AI initiatives that measurably increase revenue, reduce costs, and unlock operational leverage. Experience in developing business cases, tracking performance, defining benefit measurement methodologies, and ensuring the value of Gen AI investments is realized. 3. Innovative Problem Solving & Change Leadership: Demonstrated independence, creativity, and critical thinking to adapt, design new solutions, and set new standards when no playbook exists. Strong communicator who can influence, align, and engage stakeholders, drive cross-functional collaboration, and champion transformative change—even when it requires departing from established procedures.

Bachelor’s degree (BS/BA) desired.

5+ years of