Billing Specialist

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION Responsible for reviewing, analyzing, and resolving customer billing exceptions in a timely and accurate manner. Through retrieval and analysis of customer account information, including meter data available from various system applications, appropriate actions are taken to resolve issues and produce accurate billing. Additional responsibilities include interfacing with various departments to complete special billings requests, manual billing, estimated billing, billing adjustments, revenue projection and billing audits on a monthly basis. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES Analyze and review meter data including interval data. Estimate meter data, using pre-approved estimating guidelines, in the Meter Data Management system (MDM) using the MDM bulk editing tool when necessary, Update meter data in the various system applications in order to process billing timely and accurately. Work directly with IT to coordinate the updates of meter data to ensure accuracy and sync ups between applications. Resolve all meter data exception work including MDM work queue. (35%) Process all residential, commercial and industrial billing exceptions timely and accurately on a daily basis through PECO current billing system (CIMS) and Meter Data Management (MDM). Retrieve and analyze customer account information and meter data, available through multiple System Applications. Collect billing determinant information and process for billing. This includes the posting of accurate Account documentation and review bill follow up. (35%) Interfacing with various departments as billing consultants, working together to expedite and complete customer requests including customer data requests, account set up, rate analysis, HBC's Meter Mix-Ups, re-billings, estimated billing, manual billing, the posting of miscellaneous billing adjustments retroactive billing, billing SOX audits, and account reconciliation. (15%) Processes installations, transfers of service, and cancellations of service within CIMS for residential, commercial and industrial customers. Performs analysis of customer account information including metering data, meter multipliers, rates, riders, contracts and tax agreements. (10%) Identifies designs and develops process improvements. Provides management with ideas and input and works independently with various departments to provide and gain knowledge on how to improve and streamline processes and procedures and also works on projects/initiatives when