Dealer Originations Manager

What’s Under the Hood GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. That’s Nice, But What’s the Job? Dealer Originations Manager — Key Responsibilities Lead daily Dealer Originations operations, including staffing, workforce scheduling, phone coverage, shared inboxes, workflow execution, and service-level performance. Establish work priorities and oversee resource allocation to maintain adequate coverage, balance workloads, and meet evolving business demands. Analyze operational performance, identify coverage gaps and emerging trends, and provide leadership with timely updates and recommended solutions. Oversee the dealer agreement process to ensure required documentation is collected accurately and consistently, service expectations are met, and exceptions are escalated appropriately. Provide leadership for complex dealer escalations, coordinating timely resolution, clear communication, and closed-loop follow-up. Coach and develop Dealer Specialists and team leads through real-time guidance, structured training, performance feedback, and ongoing development. Reinforce departmental procedures, quality standards, service expectations, and accountability to promote consistent execution and an exceptional dealer experience. Partner with Funding, Onboarding, Sales, Product, Risk, and other internal stakeholders to resolve dealer issues, improve processes, and support originations growth. Identify and implement workflow improvements that increase operational efficiency, strengthen service delivery, and enhance the overall GoFi dealer experience. Monitor escalation-ticket volume, trends, and resolution quality while ensuring high-priority matters receive appropriate attention. Promote a responsive, professional, and dealer-focused culture that strengthens relationships and builds dealer confidence in the GoFi program. Lead special projects and address emerging business needs in partnership with senior leadership. So What About the Perks? Perks matter We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.  But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters! Paid Time Off.   Not just lip service: we work hard, to play hard !  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else?  Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they