Senior Technical Program Manager, E2E Portfolio Management

Step into a role where your ideas spark innovation and your impact is felt every day. As the Senior Technical Program Manager, E2E Portfolio Managemen t, you sit at the center of how project information becomes decision across the Americas delivery portfolio. You orchestrate the weekly End to End Project Delivery Review forum where project risks, schedule changes, capacity commitments, and Ready date changes are surfaced, reviewed, and approved, shaping which issues are escalated, resourced, and resolved by senior leaders. You build trust on both sides of the table by preserving context from delivery teams, reconciling conflicting views, and presenting clear, decision-ready recommendations. You will also own a critical data and process challenge: maintaining an accurate, timely portfolio view in an environment where risk and schedule data change constantly, flowing through multiple systems on fixed refresh cycles and hard weekly cutoffs. You will improve how this information is collected, modeled, and surfaced so senior leaders can act quickly with confidence. In parallel, you will drive automation and applied artificial intelligence across the End to End team, identifying opportunities and delivering solutions using tools such as Power Automate, Power Apps, Power Business Intelligence, and SharePoint to reduce manual work and speed decisions. This role is technology- and data-centric. It has two primary areas of scope. First, the successful candidate will own the AMERS E2E Project Delivery Review (PDR) as a weekly program: assembling constantly changing risk, schedule, and capacity data from multiple systems on a tight recurring deadline, ensuring it is accurate and reconciled, and facilitating the discussion in front of leadership. Second, the successful candidate will drive AI utilization and automation adoption across the entire AMERS E2E team, identifying opportunities to remove manual effort and personally building the solutions that deliver it. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Identify complex opportunities and gaps across services, systems, and infrastructure that affect regional delivery, using data and automation to spot patterns, generate hypotheses, and inform decisions about portfolio risks and capacity. Define program goals, success criteria, and performance metrics for the End to End portfolio review and related automation, ensuring needed telemetry is developed and used to drive predictable, on-time capacity delivery. Partner with engineering, construction, networking, operations, and other stakeholders to design and maintain integrated portfolio views and decision workflows that align with Microsoft’s strategy and regional delivery objectives. Break down the portfolio program into projects and ongoing operations, track end-to-end schedules, manage dependencies, and adjust plans when risks, capacity constraints, or schedule changes threaten delivery commitments. Create and refine processes, dashboards, and automation that improve live-site portfolio visibility, supportability, and incident root-cause analysis, continuously improving how risks and trends are surfaced to leadership. Own the weekly AMERS E2E Project Delivery Review (PDR) end to end, including deck preparation, data readiness, pre-read distribution, forum facilitation, and follow-up on actions and escalations. Manage a high-volume, constantly changing data set on a fixed weekly cadence: reconcile risk, schedule, capacity, and milestone data across source systems (e.g., IRR, intermediate database, Power BI reporting layer), respect refresh cycles and