Technical Support Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the client's concerns not just at a technical level but also from a client service perspective.  Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique client issues to provide resolutions.

WHAT THE ROLE OFFERS

Represent OpenText acting as first point of contact for all technical support inquiriesIncident management and collaboration with other teams while adhering to SLA’s and KPI’sUtilize exceptional written and verbal communication skills while supporting clients while demonstrating a high level of client focus and empathyMeet established service delivery guidelines and key performance indicators that are measured through client satisfaction surveysCollaborate with various stakeholders to act as a trusted client advocate

What you will need to succeed

• 3+ years of experience in Technical Support, Product Support, Application Support, or related enterprise software technologies.

• University/College degree within a related discipline

• Strong troubleshooting, analytical, and root cause analysis skills with the ability to independently diagnose and resolve complex technical issues.

• Willingness to work in shifts during weekdays and on-call during weekends

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