Apprentice

Grade Level (for internal use): 05 The Agent Notices Team primarily focuses on categorization of Fax and mails received from agent banks as a part of the larger ecosystem of the lending solutions business. The Impact: In addition to collecting and validating the data, this role may require working with peers, other stakeholders and on process improvement projects. This position is an excellent stepping stone to understand the lending solutions business. What’s in it for you: Primarily responsible for day-to-day collection and validation of data received from agent banks. Once strong fundamental understanding of the dataset and proficiency at workflows is developed, this role would require working with new talent to develop/enhance their skillset and working on process improvement projects including LEAN/automation projects that supports multiple products and also an opportunity to venture into the field of data analysis and explore the world of Automation and Artificial Intelligence if have a knack for the same. Responsibilities: • High quality data collation, analysis, extraction and entering the data in work tools as per the specified guidelines • Deliver on predefined individual and team targets including delivering outcomes with quality and excellence. • Provide input and ideas for new collection methods and product enhancements related to the dataset Work on projects as an when they come up and ensure that they are completed within the given time span maintaining the desired quality • Troubleshoots problems or issues and provide support to the team • Support team in enhancing the workflow/processes for department. • Create tech expertise within department. What We’re Looking For: • Proven History of meeting & exceeding targets with high efficiency • Analytical mindset to find process efficiencies, improvement ideas along with implementation & change management • Soft skills like communication, stakeholder relationship, mentoring • SQL/PowerBI Expertise/Working knowledge Basic Qualifications: • Attention to detail and an ability to document processes. • Articulate and fluent communication • Ability to multi-task • Ability to work and communicate effectively with stakeholders globally Willingness to work in all shifts on rotational basis. Will be required to work in night shifts multiple weeks in a quarter during the peak volume period • • Willingness to work long hours at critical times (i.e., quarterly reporting) based on need. Preferred Qualifications: • Certification and hands-on experience in MS-office (Excel, Word, PowerPoint) • Working knowledge of Excel Macro& Data Visualization Tools What’s In It For You?

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