Director, Customer Technical Solutioner

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that top enterprise clients depend on every day. As a Customer Technical Solutioner within our Go-To-Market team, you will play a pivotal pre-sales leadership role, driving complex technical solutioning and advisory engagements across the United States. You will serve as a trusted technical advisor, collaborating directly with client executive leadership and IT decision-makers to solve complex business challenges. Operating in pre-sales and deal-design environments, you will craft tailored technical solutions that modernize core enterprise IT infrastructure while embedding high-value services into long-term strategic opportunities. In this role, you will lead solution design, financial cost modeling, and contract negotiations up to signature. By aligning technical architectures with client business goals, you will ensure project profitability while helping enterprise customers achieve scalable digital transformation.

Mainframe Modernization & Architecture Design and build scalable technical solutions that modernize legacy mainframes, zCloud, and core enterprise systems. Integrate traditional core infrastructures with modern, platform-agnostic hybrid cloud environments and AI capabilities. Translate complex customer requirements into high-value architectural designs, functional prototypes, and proof-of-concept demonstrations. Pre-Sales Leadership & Client Advisory Direct the end-to-end pre-sales process across multi-month sales cycles, ensuring technical quality and alignment with customer needs. Partner with account leadership during high-level technology and business discussions with executive decision-makers. Deliver high-impact technical presentations, articulate value propositions, and help clients overcome technical roadblocks. Deal Strategy & Profitability Define winning financial cost models and construct Statements of Work (SOW) that lead deals to long-term profitability. Manage contract negotiations up to the point of signature and facilitate smooth engagement handovers to delivery teams. Standardize go-to-market pitch materials across multiple industries to position Kyndryl as a market leader. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of  vaccination  to align with their respective COVID-19  vaccination  policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Extensive technical experience in sales, pre-sales, and solution design for mainframe environments, z/OS, zCloud, or core enterprise infrastructure modernization. 5 years of experience in IT service management, IT sourcing, or IT strategy. Expertise with IT organizational models, IT governance, management and operating models, and IT financing models. Proven ability to design and build scalable technical solutions based on complex customer requirements and analysis. In-depth understanding of various IT domains including infrastructure management, cloud