Cloud Support Engineer II

Performing technical service support for global online customers. Improving processes, optimizing operations, and improving metrics, leading to industry-leading support experience. Working as a trusted support partner to resolve customer’s queries and technical issues. Owning problem resolution and collaborating with internal teams to ensure customer success on the Akamai platform. Leading investigations across Akamai’s Distributed Network for optimized performance and delivery for customers. Analyzing existing technical issues across Akamai’s Distributed Networks and proposing solutions to prevent issues from recurring.