Service Training Instuctor

The Service Training Instructor is responsible for delivering established training programs in classroom, virtual, field, and hands-on environments using approved curriculum, training materials, and instructional methods. This role ensures a safe, engaging, and effective learning experience by facilitating technical instruction, assessing trainee performance, and providing constructive feedback to support skill development. The Service Training Instructor prepares training equipment, materials, simulators, and learning aids, maintains training documentation, and supports the successful execution of training programs. Working within defined standards and procedures, the Service Training Instructor collaborates with internal partners to support training delivery and contributes recommendations for continuous improvement based on training observations and learner feedback. ESSENTIAL DUTIES AND RESPONSIBILITIES: These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned. Understanding the Business: Demonstrates a strong knowledge of the business, products, services, and technologies to deliver training that supports customer success and organizational goals. Ensures training remains relevant and aligned with business needs. Making Complex Decisions: Consistently applies training standards and evaluation criteria while identifying learning challenges. Uses sound judgment and escalates issues when additional expertise is needed. Creating the New and Different: Contributes ideas to improve training content, delivery methods, and learning effectiveness. Embraces innovative approaches and technologies to enhance learner engagement and performance. Taking Initiative: Proactively prepares training materials, equipment, and resources to ensure successful delivery. Takes ownership of creating a positive and effective learning experience. Managing Execution: Delivers training effectively across multiple environments while following established schedules and procedures. Maintains accurate records and documentation to support consistency and compliance. Focusing on Performance: Evaluates learner performance using established assessment methods and provides constructive feedback. Supports participant development while maintaining training quality standards. Building Collaborative Relationships: Creates an inclusive and engaging learning environment that encourages collaboration. Builds productive relationships with learners, partners, and stakeholders to support training success. Influencing People: Communicates technical information clearly and effectively to promote understanding and confidence. Uses engaging facilitation techniques to encourage participation and knowledge retention. Being Authentic: Demonstrates professionalism, integrity, and dependability in all training activities. Builds trust and credibility through ethical behavior and consistent actions. Being Open: Actively seeks feedback and applies insights to improve instructional effectiveness. Pursues continuous learning and professional development to strengthen training impact. Being Flexible and Adaptable: Adjusts instructional delivery to meet learner needs while maintaining alignment with objectives. Remains professional and effective in changing environments and situations.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Work Experience High School Diploma or GED + 1-3 years of relevant