Outbound, ACES PSE

The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Outbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Outbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Outbound network. Key job responsibilities - Own end-to-end process improvement initiatives across Outbound functions, leveraging Lean Six Sigma methodology and data-driven analysis. - Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites. - Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions. - Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies. - Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact. - Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions. - Support technology deployment and automation initiatives to improve Outbound efficiency and reduce defects. - Create and maintain standard work documentation, SOPs, and best practices for Outbound processes. - Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).