Supervisor, EDI Management

Alternate Locations: Work from Home     Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office   Relocation assistance:   is not available for this opportunity.   Requisition #:  76413   The Role at a Glance

We are excited to bring on a Supervisor of EDI Onboarding to join our Group Protection Operations Team supporting EDI Onboarding and Processing!   As the Supervisor of EDI Onboarding, you will provide leadership, coaching and development to your team of approximately 15 direct reports who process member transactions that ensure proper administration of employee benefits. You will be responsible for oversight of and creating an environment that supports the customer-centric strategy, vision, and priorities of the organization. If this sounds like a role for you, please read on! What you'll be doing

•    Supervising processes for the EDI Onboarding team. •    Ensuring workloads are appropriately balanced among team members and within established turnaround times. •    Partnering with EDI Leadership to ensure common goals are met and/or exceeded. •    Building organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality within EDI. •    Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects. •    Maintaining knowledge on current and emerging developments/trends, assessing the impact, and collaborating with EDI Management to incorporate new trends and developments in current and future solutions. •    Managing and enhancing organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. •    Establishing and implementing individual and team priorities, performance goals and objectives to ensure completion of responsibility. •    Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent. •    Managing and evaluating individual/team performance and taking appropriate action to meet and/or exceed performance standards. •    Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects. •    Ensuring that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards. •    Ensuring that top talent is hired and retained. What we’re looking for

Must haves: •    4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) •    3+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role •    Intermediate Microsoft Excel skills   Nice to have: •    Prior supervisory experience and/or experience working in Ardis/Converge •    Ability to balance technical aspect (system, customer, broker) and ability to lead a team.  •    Ability to prioritize and continuously improve processes, procedures, systems, and the team.  Application Deadline

What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.    What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO/parental