Principal Product Manager, Platform Engineering

At Zillow Group, our mission is to empower people to unlock life's next chapter. The Platform Engineering team owns the infrastructure every engineer at Zillow builds on, spanning compute and runtime, networking and connectivity, databases, secrets and identity, and the delivery tooling that moves code to production. We are shifting from an infrastructure operations model to platform-as-a-product, replacing ticket queues and manual provisioning with golden paths, self-service, and API-first interfaces so that product teams can focus on business outcomes instead of operational complexity. Increasingly, this platform serves AI agents alongside the engineers directing them. Our self-service paths are evolving to support agent-driven, pipeline-driven, and hybrid workflows, making Platform Engineering foundational to how quickly and safely Zillow can build with AI.

As a Principal Product Manager for Platform Engineering, you will own product strategy for the platform capabilities that every engineering team at Zillow depends on. You will define the golden paths teams follow by default, drive adoption and migration onto those paths across thousands of services, and establish the measurement and value model that makes the platform's impact visible to the business. This is the first dedicated product role in the organization. Platform Engineering has already built many of the foundations of a product operating model — customer discovery, written product requirements, and outcome metrics are how these teams work today — with engineering leaders carrying that work alongside running their teams. As a Principal Product Manager, you will raise the ceiling on that practice, partnering with engineering leadership across six teams to deepen discovery, sharpen prioritization, and organize the roadmap around customer problems and value streams rather than infrastructure layers. Your scope spans the full platform surface — though the areas you drive most directly will be shaped by where the leverage is greatest as near-term product needs across the teams stabilize. At this level, you will define the operating model other teams plan and build within, not just execute within it yourself. You Will Get To Own platform strategy across Platform Engineering's portfolio, turning independently run infrastructure roadmaps into a coherent product direction with explicit investment tradeoffs Define the golden paths for how engineers build at Zillow, designing the platform so the supported path is the fastest one and unsupported patterns are difficult to fall into Drive adoption and migration outcomes across teams with no reporting relationship to you, using defaults, deprecation paths, and enablement mechanisms that produce measurable change in how teams build Define how applications and AI agents consume platform capabilities, establishing which self-service paths are agent-driven, which remain deterministic, and where human approval is required Establish how platform success is measured — adoption, onboarding time, satisfaction, and key customer outcomes — and build the underlying value model of what capabilities cost to serve and what they are worth Deepen the product operating model across six engineering teams, partnering with the engineering leaders who carry product responsibility to strengthen discovery, requirements, and outcome definition Partner closely with Data Platform, Developer Experience, and Security teams to keep the internal developer experience coherent and resolve ownership gaps between organizations This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state,