Field Service Engineer

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher Scientific As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day by enabling our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources and opportunities needed to achieve individual career goals while helping to take science a step beyond. Our solutions address some of the world’s toughest challenges, including protecting the environment, ensuring food safety and supporting the development of life-saving treatments.

Summary As a Senior Field Service Engineer , you will provide advanced technical service and support for sophisticated analytical and scientific instruments across customer sites. You will independently manage complex installation, maintenance, troubleshooting and repair activities while serving as a key technical resource for customers and internal teams. The role requires strong diagnostic capability, sound technical judgement and the ability to resolve challenging equipment and system issues with limited supervision. In addition to delivering field service activities, you will support technical escalations, contribute to continuous improvement initiatives, share technical knowledge with other engineers and help strengthen overall service capability within the team.

Independently install, commission, qualify and verify the performance of sophisticated analytical and scientific instruments. Perform preventive maintenance, corrective maintenance, upgrades and complex equipment repairs in accordance with established service procedures and quality standards. Diagnose and resolve complex hardware, software, electrical, electronic, mechanical and system-level issues. Apply structured troubleshooting and root-cause analysis techniques to identify recurring or difficult technical problems. Serve as a technical escalation point for selected product, application or customer issues within the assigned territory. Provide advanced on-site and remote technical support to customers and field service colleagues. Take ownership of complex customer service cases from initial diagnosis through resolution and closure. Coordinate with Technical Support, Product Support, Applications, Quality, Sales and other functions to resolve complex customer issues. Escalate significant product, safety, quality or reliability concerns through the appropriate internal processes. Provide clear technical recommendations and communicate service findings effectively to customers and internal stakeholders. Support major installations, system upgrades, relocations and other technically challenging field projects. Assist with planning and execution of service activities for key or strategically important customers. Ensure all service activities are completed safely and in compliance with Thermo Fisher Scientific quality, regulatory and Environmental, Health and Safety requirements. Maintain accurate and timely service documentation, including technical findings, corrective actions, parts usage and customer communications. Review recurring technical issues and contribute recommendations to improve equipment reliability, service procedures and customer experience. Share technical knowledge, service best practices and troubleshooting methods with other Field Service Engineers. Provide informal coaching, technical guidance and on-the-job support to less experienced engineers when appropriate. Support the onboarding and technical development of new field service team members. Participate in technical training, product updates and knowledge-sharing activities to maintain a high level of technical competency. Identify opportunities to improve field service efficiency, first-time-fix performance, equipment uptime and customer satisfaction.