Commercial Digital Systems & Data Specialist

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Overall purpose of role :  Responsible for the day-to-day administration and optimisation of commercial digital platforms, including CRM, Product Information Management (PIM), and SAP Commerce Cloud systems, ensuring they effectively support business and commercial objectives. Accountable for maintaining the integrity, accuracy, and quality of product and commercial data across IDEX MPT, driving adherence to established data governance standards and best practices. Oversees the end-to-end management of data, from website capture and customer interactions through to CRM and PIM systems, ensuring information is accurate, consistent, and actionable. Plays a key role in enabling commercial excellence by ensuring digital systems operate efficiently, supporting informed decision-making, expanding organisational knowledge, and delivering an exceptional customer experience.

Work with teams across MPT to identify data requirements, storage locations and current processes. Alongside Director of Digital Transformation, support the design and delivery of a future state, that is accessible, secure and future proofed. Own product data quality and governance across the MPT systems — ensuring that product attributes, taxonomy, and imagery are clean, consistent, and ready to power e-commerce. Design and enforce platform standards across MPT Digital platforms and driving adoption  - including EMEA, Americas and emerging markets. Design and set standards for MPT knowledge hub content, site and content governance. PIM Strategy – manage the PIM operating model and work with product teams to enrich product data. Measure usage of all tools, performance and adoption across MPT. Manage users for each of the commercial systems, working to enable new users and remove exited employees. PIM & MPT Knowledge Hub Management Grow the Salsify product information management (PIM) platform working with the Product team to populate and maintain all product data. Define the PIM operating model — who owns product data in Salsify, how updates flow, what approval workflows exist. Train data holders on the PIM workflow and hold them accountable to it. Work with content owners to add/update content and maintain accurate information that feeds AI Agents in the Knowledge hub (SharePoint). Define and govern content management for the MPT knowledge Hub, from ownership to approvals and version control. Work with wider global teams to update and maintain AI Agents. CRM – Dynamics 365 Update and maintain lead and web data flowing from Hubspot to Dynamics, including automated lead assignment rules. Assess and improve data capture from lead to contact and Accounts across the full business cycle. Identify opportunities for improvement and work with teams to make it happen. Manage development tickets for CRM developments, working with corporate CRM team to implement new change requests. Data Hygiene Set data standards — what fields are required, what format, what values are valid — so product data is consistent across JDE, D365 CRM, SAP Commerce Cloud, Bynder DAM. Along with the Director of Digital Transformation, design and deliver training programmes for existing teams and new starters to improve data hygiene, population and management. Take actions to clean data identified as either inconsistent or incorrect on an ongoing basis to ensure data is accurate, complete and reliable. Analytics and reporting Support the delivery