Senior Business Systems Analysis Professional

Become a part of our caring community   The Senior Business Systems Analysis Professional performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Senior Business Systems Analysis Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Business Systems Analysis Professional serves as the primary process owner and coordination point for letter configuration work within the MHK system. This associate will manage the flow of letter requests from intake through readiness, offshore configuration, quality review, testing coordination, and release readiness. This role requires strong process management, stakeholder coordination, communication, issue resolution, and operational reporting skills. The associate will be expected to understand business priorities, ensure complete handoff documentation, coordinate with offshore configuration resources, monitor backlog aging and throughput, and escalate risks or blockers as needed. Use your skills to make an impact   Required Qualifications Minimum 2 years of experience working within the resolution team or software configuration Experience in problem analysis and process Experience in coordinating cross-functional efforts Comprehensive knowledge of all Microsoft Office applications including Word, Excel, and PowerPoint Work-At-Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Preferred Qualifications Experience managing configuration efforts within MHK Experience working in a fast-paced environment Experience with coordinating work for offshore contractors Additional Information Position will require an average of once-per-month night hours according to specific releases.  Hours can range from (11p – 3a) and vary by release. As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.   Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.   Scheduled Weekly Hours