Receiver, PSA UK

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for an   Operations Associate to join our Receiving team in London. As one of the first operational touchpoints for customer submissions, you will play an important role in ensuring collectibles are received, handled, verified, and entered into our systems accurately and securely.   You will work in a fast-paced, team-oriented environment where   accuracy, security, quality, and productivity   are critical. You will follow established standard operating procedures while helping identify issues and opportunities to continuously improve how we work.   You will report to the   Operations Supervisor   and work onsite at our London Receiving Center. What You’ll Do: Receive, open, sort, and process incoming customer submissions in accordance with established procedures. Handle customer-owned collectibles carefully and securely, maintaining appropriate chain of custody throughout the Receiving process. Match physical submissions against order and submission information, accurately counting and verifying items. Verify service levels and other required submission information and identify discrepancies before orders move to the next stage. Accurately enter submission and item information into internal systems and generate required labels or documentation. Identify and escalate missing items, damaged packages, submission discrepancies, system issues, or other process abnormalities. Support the resolution of problem orders in partnership with your Supervisor and relevant internal teams. Follow standard operating procedures, security requirements, and quality controls consistently. Meet established expectations for productivity, accuracy, quality, and turnaround time. Maintain a clean, organized, and secure workstation and contribute to an efficient overall workflow. Work flexibly across Receiving activities based on daily volumes and operational priorities. Participate in training, daily team activities, and continuous improvement initiatives. Share observations and improvement ideas that can help make our processes safer, simpler, more accurate, or more efficient.

You have strong attention to detail and take pride in completing work accurately. You are reliable, organized, and comfortable working in a structured, process-driven environment. You understand the importance of handling customer property with care, integrity, and accountability. You are comfortable performing repetitive, detail-oriented tasks while