IND Manager - HCS-Ops

Job Title- IND Manager - HCS-Ops Solution Line- TS ‐ Talent Solution Position type- Full Time Work Location- Gurgaon Working style- Hybrid Sub ARL- 6.1 Cab Facility- Yes Shift Time – 12PM to 9PM People Manager role - Yes Required education and certifications critical for the role- Graduate / Postgraduate Required years of experience – 6-8 year of relevant experience AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon's human capital business provides leaders with a powerful mix of data, analytics, and advice to help them make better workforce decisions. Aon's human capital business, spanning 2,000 colleagues in more than 30 countries, is home to the firm's rewards, talent assessment, and performance & analytics practices. We apply this expertise, and our market-leading workforce data, to help clients tackle transformational projects. GENERAL DESCRIPTION OF ROLE: This role is responsible for leading and developing a high-performing team, providing operational oversight, stakeholder management, and delivery governance for client due diligence questionnaire support activities. The individual will be accountable for team performance, service delivery, process excellence, and ensuring a high-quality stakeholder experience in a fast-paced, multi-stakeholder environment. The role supports the end-to-end management of client due diligence questionnaires across the organization, including intake, coordination with subject matter experts, response consolidation, stakeholder communication, and timely delivery of completed submissions. Success in this role requires strong leadership, ownership, cross-functional collaboration, and the ability to drive outcomes through influence and effective coordination.

The colleague is responsible for leading a team that provides high-quality operational support to internal and external stakeholders, ensuring effective delivery, stakeholder satisfaction, and adherence to service, quality, and governance standards through the following responsibilities: Drive accountability for team deliverables, ensuring adherence to defined SLAs, quality standards, and governance requirements. Manage centralized intake and workflow processes, managing multiple competing priorities simultaneously, ensuring effective coordination, tracking, and timely execution across multiple stakeholders and dependencies. Minimum 2-3 years of people management experience, including performance management, coaching, and team development. Serve as the primary point of contact for business stakeholders and effectively manage stakeholder expectations, communications, and escalations. Build and maintain strong relationships with cross-functional teams including Privacy, Compliance, Security, ESG, Legal, and business partners. Manage cross-functional dependencies and influence stakeholders to drive timely outcomes in a matrixed environment. Lead, coach, and develop a high-performing team by providing regular feedback, guidance, and development opportunities. Monitor workload distribution, prioritize requests, remove operational bottlenecks, and proactively mitigate delivery risks. Drive continuous improvement initiatives, process standardization, and automation opportunities to enhance efficiency and stakeholder experience. Analyze operational metrics, prepare management reports, and provide insights on volumes, turnaround times, SLA adherence, and team performance. Demonstrate strong ownership, accountability, problem-solving, and decision-making skills in a fast-paced environment. Excellent verbal and written communication skills with the ability to influence stakeholders across multiple levels of the