Sr. Account Director, Data Center Portfolio

Job Title Sr. Account Director, Data Center Portfolio Job Description Summary The Senior Account Director is a strategic leadership role responsible for the operational, financial, and client relationship management of a complex, multi-site, mission-critical data center portfolio. The role leads the delivery of Integrated Facility Management services across multiple locations within the United States, representing more than 1.3 million square feet of critical infrastructure space, approximately 190+ direct employees, and numerous third-party service providers and outsourced vendor partners. The Senior Account Director serves as the executive point of contact for the client and is accountable for ensuring exceptional service delivery, operational excellence, financial performance, regulatory compliance, and strategic account growth across a rapidly expanding data center environment. This position requires extensive experience managing critical facilities, engineering operations, capital planning, supplier governance, and high-performing teams within a mission-critical setting.

Account Leadership & Client Relationship Management Serve as the senior executive leader for a multi-regional data center portfolio. Develop trusted relationships with client executives and key stakeholders. Align service delivery strategies with the client's business objectives, growth plans, and operational requirements. Lead account governance processes, including executive business reviews, performance reporting, strategic planning sessions, and continuous improvement initiatives. Provide proactive leadership in identifying risks, opportunities, and operational enhancements. Mission Critical Operations Provide strategic oversight of critical facility operations supporting high-availability data center environments. Ensure operational readiness and adherence to client requirements for uptime, reliability, resiliency, and business continuity. Drive operational excellence through standardized procedures, governance, and performance measurement. Partner with site leadership teams to support commissioning, startup, transition, and expansion activities for new facilities. Financial & Commercial Management Maintain full accountability for account financial performance, including revenue growth, profitability, forecasting, budgeting, and contract compliance. Develop and execute annual operating budgets and long-range financial plans. Identify opportunities for cost optimization while maintaining service quality and operational reliability. Manage contract obligations, commercial risk, service level agreements (SLAs), and key performance indicators (KPIs). Vendor & Supplier Management Lead governance and performance management of multiple outsourced service providers and strategic supplier partners. Ensure vendor compliance with contractual obligations, operational standards, safety requirements, and client expectations. Drive consistency, accountability, and continuous improvement across all subcontracted and outsourced service relationships. Partner with sourcing and procurement teams to optimize supplier performance and value creation. Talent Leadership Lead and develop a geographically dispersed management team supporting multiple data center locations. Build a culture focused on safety, accountability, operational excellence, and client service. Drive workforce planning, succession planning, talent reviews, coaching, and performance management. Promote diversity, inclusion, employee engagement, and leadership development initiatives. Risk, Compliance & Safety Ensure compliance with all client, company, regulatory, and industry requirements. Lead risk management strategies associated with mission-critical facility operations. Oversee environmental health and safety programs, emergency preparedness, business continuity planning, and audit readiness. Support incident management, root cause analysis, and corrective action programs. Growth &