Senior Director of Site Reliability Engineering - Executive Director

Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success. As a Senior Director of Site Reliability Engineering at JPMorgan Chase in Infrastructure Platforms, you own and lead the SRE organization for our global network estate. You build and run teams of code-first SREs embedded within the network engineering teams, making reliability an engineered property of every platform rather than an operational afterthought. You are accountable for the reliability of enterprise-scale infrastructure: the SLIs/SLOs it is held to, the observability that proves it, the incident leadership that protects it, and the automation that engineers away toil. You lead an AI-native organization, driving fluent use of AI across the software development and operations lifecycle while holding the line on correctness, security, and risk.

Owns the reliability of the network estate end-to-end: define the SRE operating model, the embedded-team structure, and the reliability outcomes the organization is accountable for Builds, leads, and grows a multi-team SRE organization: hire and develop SRE managers and senior individual contributors, and set a high, consistent code-first engineering bar across teams Runs the embedded model: place SRE teams inside the network engineering teams so reliability is engineered in at the source, while maintaining a coherent central discipline, shared standards, and career path Establishes and govern SLIs, SLOs, and error budgets across platforms; drive SLO-based alerting, telemetry standards, and actionable observability as organizational defaults Sets the strategy for toil reduction and self-healing infrastructure: treat repeated manual work as a defect to be engineered out, and hold teams to measurable reduction Acts as the bridge between the network engineering teams and the automation-platform and data-engineering teams: translate operational reliability needs into platform and data requirements, and ensure the resulting tooling and data actually meet the business need and are adopted in production Owns the major-incident and post-incident practice: strong incident leadership, blameless post-incident reviews, and durable engineering fixes that actually land Drives an AI-native way of working across the org (AI-assisted development, code review, test generation, incident and root-cause analysis) with clear validation standards, so speed never compromises correctness, security, or reliability Partners with network engineering, platform, and security leadership to align reliability strategy, roadmaps, and investment, and make the case for reliability work in business terms Applies security and operational-risk judgment across the engineering lifecycle and ensure the organization operates within a regulated-enterprise control environment Leads firmwide reuse-first adoption of enterprise-authorized AI capabilities within the work environment to accelerate reliability planning, operational learning, and delivery execution, with human-in-the-loop validation and appropriate handling of sensitive data Required Qualifications, Capabilities, and Skills Extensive experience leading SRE, production engineering, or reliability-focused software organizations at scale, including leading other managers (a leader of leaders) A code-first foundation: credible software engineering background and the judgment to hold a code-first SRE bar, not an operations-only one Proven track record running production systems at scale, including SLI/SLO/error-budget practice, incident leadership, and measurable toil reduction Demonstrated ability to build and scale teams: hiring, developing SRE leaders and senior engineers, and establishing engineering culture and career paths Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment at firm scale, including