Service Administrator - Level III

We are looking for a talented Service Administrator to join our team specializing in Service for our Service Operations Department in Dublin, Ireland. In this role, you will make an impact in the following ways :

Serving as the first point of contact for customers, delivering a professional and positive experience that strengthens customer relationships and enhances satisfaction. Building strong relationships with key customers by understanding their needs and providing timely, effective support. Assessing customer requirements accurately and gathering essential information to ensure service requests are handled efficiently. Creating and maintaining basic work orders within company systems, supporting smooth service delivery and operational accuracy. Providing customers with status updates on their service requests, ensuring clear communication and managing expectations effectively. Identifying opportunities to promote products and services, contributing to business growth and increased branch revenue. Collaborating with internal teams to ensure customer issues are resolved promptly and service standards are consistently met. Supporting branch performance by maintaining high levels of customer service, operational efficiency, and customer retention.