Production Billing Lead

Robert Half is seeking a Production Billing Lead to join the Billing Production team. The team is responsible for generating invoices for the temporary and permanent divisions of Robert Half in a timely and accurate manner. The team is ultimately responsible for ensuring proper internal compliance and adherence to revenue controls. This includes generating and distributing invoices, running queries, registers, reports, and assisting with client set-ups using automated systems. The Billing Production team produces a high volume of transactions and assists and interacts with Robert Half Field Sales offices, support staff and clients by responding to and resolving inquiries as needed.

Manage the process and act as point of escalation for special billing requirements, invoice generation, and exception processing related to the creation of over 2.5 million invoices annually for the US and Canada Validate completeness of invoice population, distribution, and reconciliation of variances, driving team to meet SLA guidelines Direct, guide, and recommend whether the client's invoicing requirements can be met through systematic or manual methods Devise solutions to resolve billing issues, and escalate recommendations if warranted Apply current knowledge and demonstrate good judgment of systems and business processes to extend to new applications/uses Regularly evaluate and integrate internal processes between Production Billing teams, other Revenue Operations departments, and other stakeholders Recommend and/or implement approved process improvements Establish and maintain effective internal and external staff and client relationships, networking with key contacts outside own area of expertise Ensure Billing Production team is providing exceptional customer service within appropriate timeframes and with accurate invoicing and data Analyze data points resulting from these efforts to feed into productivity, quality or SLA metrics Escalate issues that exceed limits of authority or complexity to ensure proper resolution Interpret quality data and work with Supervisors/Managers on action steps and/or escalation Validate all internal controls are accurately performed and documented in a timely manner as required by Billing Production team Gather, analyze and submit audit schedules and supporting documentation for Billing Production team, raising any concerns to Billing leadership Prepare complex productivity and status reports which often require disparate and manual compilation Prepare flash reports and ad-hoc reports as needed Evaluate team and individual adherence to SLAs Coordinate daily production activities performed by the Billing Production Team  including workload distribution across available resources, and prioritization of staff workload Interact with staff on a daily basis by communicating workload distribution assignments and prioritization, and providing updates on production goals, processes, or procedures Monitoring web billing rejections and submissions and coordinating with team members for resolution Provide guidance to the team regarding compliance changes affecting team's processes Focus on workload management and tracking, team's work product quality assessment, and providing and following up on production coaching Serve as primary trainer for new or onboarding staff and responsible for integrating new team members with existing staff  Provide input to manager for staff performance management, and refer problematic performance to manager Proactively identify ways to improve processes and backfill for team members as required Document, implement and troubleshoot approved process changes with the team Receive little instruction on day-to-day work, and only general instructions on new assignments Lead and/or assist with the implementation of corporate wide system initiatives and upgrades Support and/or participate in User Acceptance Testing, and rollouts of new or enhanced technology and/or