Client Support Representative II: Bill Pay

General information

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JobID

17351

Position Level

Individual Contributor

Implementation & Support

Working Time

Full-Time

Position Type

Regular

0%

Workplace Type

Hybrid

Preferred Location

Louisville, KY

Additional Locations

Elizabethtown, KY

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Our Client Support team for Payment Solutions is seeking a dedicated Technical Support Representative to assist financial institutions with bill pay education, site navigation, issue resolution, and basic technical troubleshooting. In this role, you will deliver exceptional customer service through inbound phone calls and online chats, ensuring prompt and effective support. The team is committed to achieving first-call resolution to enhance client experience. This position includes a training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday. Upon completion of training, you will be assigned a shift within the hours of 9:00 AM to 8:00 PM EST, Monday through Friday. This is a remote position, and candidates must live within approximately a 70-mile radius of our office location in Louisville KY. The salary range for this position is $38,650- $58,150 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Provide level one trouble shooting for financial institutions for iPay products. Assessing the issue by asking detailed questions, documenting the issue, and resolving the issue. Communicating with clients via phone and chat regarding iPay use. Researching issues to increase knowledge base and provide high level support. Participate in training to stay current on iPay product changes and upgrades. Provide complete detailed notes of issues, documenting and escalating issues as needed. May perform other job duties as assigned. What you’ll need to have: Must have at least 1 year of technical or product support experience within a corporate environment. Previous experience working in a call center setting is required. What would be nice for you to have: Associates or Bachelor’s degree. Previous experience working in a bank or credit union. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “ Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating