Senior Program Manager - Conferences Technology

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

Gartner is looking for a highly experienced and strategic Senior Program Manager who can provide leadership, direction, and operational excellence for Gartner's Conference Technology organization. This role is accountable for the successful planning, execution, and continuous improvement of complex global programs that support Gartner Conferences.  The Senior Program Manager will lead across four key verticals: Strategic Planning People Management Process Improvement Conference Execution The role is responsible for defining the operating model, setting standards of execution, ensuring the team has the capabilities and resources required to succeed, and driving operational excellence across the organization. This leader will oversee staffing and resource planning activities, coach and develop team members, and build strong partnerships with stakeholders across Technology and Conference teams. The position requires collaboration with geographically dispersed teams and approximately 10% travel to Gartner Conferences and key planning events. The ideal candidate brings extensive experience managing large-scale programs within Agile, Waterfall, and hybrid delivery environments while balancing strategic priorities with flawless execution.

Responsible for the oversight and management of global technology-based programs and projects in support of IT initiatives and accountable for fostering an environment of collaboration and high-impact results. Lead the strategic planning function for Conference Technology, translating organizational goals into executable roadmaps and delivery plans. Own staffing, capacity planning, and resource allocation processes to ensure teams are appropriately structured and positioned for success. Provide people leadership, coaching, mentoring, and performance management for team members, fostering a culture of accountability, collaboration, and continuous growth. Establish and continuously improve standards of execution across programs, projects, and conference operations. Partner with leadership to assess team capabilities and determine future talent, process, and technology needs. Lead conference execution planning and operational readiness activities to ensure successful delivery of Gartner events worldwide. Travel approximately 15% of the time to support conference execution, stakeholder engagement, and planning activities. Foster a culture of continuous improvement by leveraging metrics, lessons learned, and best practices across programs and teams. Influence and manage expectations of clients, stakeholders, leadership teams, and external partners. Direct multiple project plans and cross-functional workstreams into a cohesive delivery strategy. Direct project activities alongside project managers, engineers, and testing teams through planning, design, build, testing, and deployment phases. Balance operational and delivery priorities across multiple teams. Resolve complex operational issues while identifying systemic process improvements.

Senior IT leader with 10+ years of experience in program management, including experience leading people, driving strategic planning initiatives, and managing large-scale operational programs. The ideal candidate combines strong leadership, organizational design, process improvement, and execution capabilities with a high degree of ownership and accountability.  Must have: 10+ years of experience working with IT Development and/or IT Infrastructure teams in a program or project management capacity. Proven