Business Delivery Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Business Delivery Manager, Americas What this job involves - The Business Delivery Manager reports to the Head, Business Services and serves as a critical central position within a high-profile technology client account. This role is essential for bridging the gap between account objectives and operational excellence. By focusing on communications and successful change management, the Business Delivery Manager ensures that complex account programs and initiatives are not only delivered efficiently but are also widely adopted and understood across the Americas account team, directly impacting employee engagement and operational consistency. What does your day-to-day look like? This position offers an excellent opportunity to blend creative thinking, strategic execution, and client relationship skills in a role that directly supports the account. Client Impact : You'll contribute meaningfully to our most important client relationships through strategic creative work Strategic Communications : Shape compelling narratives, craft multi-channel messaging frameworks, and ensure executive communications are clear, consistent, and engaging  Creative Innovation : Work with cutting-edge AI-powered creative tools while maintaining professional presentation standards Leadership Collaboration : Regular interaction with senior leadership and direct contribution to firm-wide client strategy Skill Development : Continuous learning opportunities in emerging creative technologies and client experience methodologies Key Responsibilities Business Delivery Lead strategic delivery planning by creating comprehensive roadmaps and program plans that align with JLL and and our client’s evolving workplace priorities Develop and execute multi-channel communication strategies, utilizing newsletters, town halls, and intranet platforms, to ensure transparency and engagement; tailor messaging specifically for diverse stakeholder groups ranging from individual contributors to executive leadership Work closely with the Senior Leadership Team to plan and execute service line programming Collaborate with the Programs Manager and Performance Manager to schedule program rollouts and define success metrics Drive change management initiatives by facilitating stakeholder workshops, identifying and managing potential points of resistance, and establishing success measures for adoption and the long-term impact of transitions Partner proactively with the Senior Leadership Team, Global Programs, Business Operations and Governance teams to identify operational bottlenecks, driving continuous process improvement and collaborative problem-solving to enhance overall service delivery. Creative Strategy and Client Care: Client journey initiatives that identify opportunities for enhanced engagement and value delivery Coordinate client feedback collection and integration processes, ensuring insights inform service improvements Assist with sensitive client communications and situation management under leadership guidance Collaborate with leadership to translate complex data and strategic concepts into compelling, professional visual presentations for clients Develop narratives and storytelling frameworks that support client communications and highlight our firm's value proposition Create high-quality presentations for client meetings, strategic reviews, and growth opportunities Utilize AI-driven content