Sr Assistant, Disputes CTC GB SCDMNT

Job Purpose  The Shared Services CTC Disputes and Pricing Sr  Assistant will be responsible for resolving  invoice disputes raised by customers and internal CCEP stakeholders as well as for maintenance of Pricing Master data.  The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout Key Responsibilities  Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc) Ensure that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)  Handles customer  invoice disputes in a timely, efficient and accurate manner, escalating where necessary Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary Analyzes customer behavior and prepares reports where required Defines process gaps and works on process improvements Ensures that all pricing requests are executed with the appropriate approvals in accordance with CCEP chart of authority and within the agreed SLAs Being responsible for peer-check activities within the Pricing team – prioritise, execute and provide feedback to the team if errors are identified. Works in close relationship with the relevant stakeholders to resolve pricing issues such as, but not limited to insufficient or wrong data provided Ensures Disputes and Pricing procedures are updated and completed efficiently, accurately and in a timely manner Gathers data requested by audit teams during financial and SOX audits  Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement  Assists in trainings wherever required   Key Stakeholders Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner  External: CCEP customers, suppliers   Experience required  Experience in a multinational organization and/or Shared Services environment with a good business acumen A good understanding of wider Customer to Cash area processes Ability to assess a problem and escalate it to the appropriate level Good Excel skills. ERP experience desirable, preferably SAP       Language Capability & expert level •    Fluent in English    Education & Qualifications required  Bachelor’s Degree in finance or similar   Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing - Foundational Finance Operations and Accounting - Foundational Process Excellence - Foundational System Literacy – Intermediate   Behavioural Capabilities  Excellent communication & interpersonal skills Time management, planning and organization Drives performance, efficiency and effectiveness Strong focus on providing the highest level of customer service