Senior Cloud Support Engineer (Platform Migration)

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are hiring people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer-focused individual who leverages their technical expertise to give best-in-class support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.

• Provide best-in-class support and solutions to our customers through tickets and emails with empathy.

• Collaborate in a 24/7 team environment, working a flexible schedule with rotating shifts (including nights and weekends).

• Monitor and respond to multi-channel communications and monitoring alerts on Slack.

• Innovate at work by assisting seniors and leads with day-to-day reporting and process improvements.

• Consistently meet customer-facing SLAs and support KPIs, including response time, CSAT, and handle time.

• Lead and execute the migration of customer sites from multiple hosting providers to the platform.

• BS/BE in Computer Science, Computer Engineering, or a related field.

• 5+ years or more of relevant minimum experience in 24x7 production operations, preferably supporting highly available environments for PaaS/cloud service providers.

• Strong knowledge of cloud infrastructure environments (such as AWS, GCE, DO, etc.).

• Deep understanding of system and networking concepts, alongside proven troubleshooting techniques.

• Hands-on experience and strong knowledge of applying Linux distributions (Ubuntu, Debian, CentOS).

• Working experience with content management systems like WordPress, Magento, Laravel, etc.

• Hands-on experience and sound knowledge of web servers including Apache and Nginx.

• Working knowledge of database engines such as MySQL, MariaDB, and others.

• Strong written and verbal communication skills tailored for ticket support channels.

• Strong analytical, problem-solving, and time-management skills under high pressure.

• Programming knowledge in PHP, Bash, or Python is a plus.

• Commute to our office in Karachi, Pakistan minimum of 3 days/week.

• Ability to work in rotating shifts (including night shifts and weekends) in a 24/7 support setup.

*This is an Onsite role in Karachi

JR: 2026-8019

#LI-Onsite

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.

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