Lead Researcher, Platform Automation

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Research & Insights (R&I) is a core function within the Experience organization, and a strategic partner to User Experience (UX) designers, product management, engineering, and go-to-market teams across Salesforce. We are passionate about understanding and solving our customers’ issues, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, and we shape the future of Salesforce for the benefit of millions of end users.

We are seeking a Lead Researcher to support Automation Services and Developer Experiences. Automation Services is the team behind Flow Builder and the automation layer that powers Agentforce. Millions of admins and developers build on these tools every day, running over 600 billion automations a month. Developer Services is the team behind the APIs, tools, and integration capabilities that empower developers to build, test, and release applications on the Salesforce Platform with confidence and efficiency. As these processes become agentic — where users increasingly instruct and collaborate with AI across their workflows — we are looking for a Lead Researcher to help keep customers at the center of the innovation. The researcher will distill complex problems into insights that inform product, design, development and business decisions. The ideal candidate will have domain expertise in enterprise platform solutions and one or more related topics such as platform automation, workflow, low-code/no-code building tools, developer building tools, and integration. Candidates should also have some experience and understanding of Generative AI and related technologies.  This role will work cross-functionally across highly technical teams, helping to root strategy in action; manage collaborative efforts across multiple research initiatives; and focus on customer value above all else. We require familiarity with enterprise software, particularly “as-a-service,” and its evolving personas (e.g., Admins, Developers, Data Analysts, Business Users, CIOs, CDOs, CTOs). Candidates must have mixed-methods expertise, understanding how to leverage qualitative and quantitative approaches to distill complex problems into clear insights driving product and business strategy.  Sound like you? Then you're someone we want to work with! Join our amazing team and you'll get to work with some of the best and brightest. You'll find a culture focused on innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work. Your Impact and Responsibilities Scope and drive full research initiatives, including planning, developing, and executing studies, managing stakeholders, triangulating data, and translating insights into actions. Synthesize research findings into actionable insights by creating narratives to frame problems and highlight the business value of recommended solutions. Proactively partner with senior management across cross-functional teams, including product, design, engineering, and customer