Primary Storage L2 Technical Engineer

Primary Storage L2 Technical Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What You Will Do : Provide Remote Storage Hardware & Software support to Enterprise Customers, Field CE's, Escalation Engineers, Reseller/VAR, Diagnose and solve the Incidents/Issues via phone and email. Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path. Provide immediate technical response and expertise in restoration of customer High availability environments. Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude. Develop and document clear action plans to resolve issues even where information may be limited. Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process. Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded. Collaboration with other peer/cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues Participate / prepare Post Incident Reviews with ASM/Account Team as required. Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis What you need to bring: Storage & SAN fundamentals Fiber channel and ISCSI technology HP Storage Product – Primary Storage/Alletra MP 10K At least one Operating system 4-5 Years hands on experience in Service & Support on Primary Storage/Alletra MP10K products, OS. Working through complex problems which may involve Primary Stirage, Switch, SAN and require a holistic troubleshooting approach. Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS. Experience in supporting at least 2 OS in a clustered SAN centric environment. General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator. General knowledge of networking concepts and iSCSI protocol. Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP