EUC Support Engineer

Enterprise Systems Analyst (EUC Support Engineer) - Night Shift

We are seeking a highly motivated and technically capable Infrastructure Engineer to join our IT Operations team. This role is responsible for providing Tier 1.5 end user support, maintaining end user computing infrastructure, and ensuring a reliable, secure, and responsive IT service experience for employees.

You will act as a key frontline and escalation support resource, handling inbound calls and chats, resolving issues beyond basic Tier 1 troubleshooting, and working closely with Tier 2 / Tier 3 teams to ensure timely resolution of incidents.

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid.

We are modernizing IT operations to deliver reliable, scalable, and employee-centric IT services. This role will help improve service quality through effective end user support, proactive issue resolution, and strong collaboration across IT teams, while maintaining high standards of documentation and operational discipline.

• Provide advanced technical support to end users, handling issues that require deeper troubleshooting as well as first-line support.

• Support a rotational shift model, providing coverage across business hours and regions as required.

• Work from the office location as part of the Pune-based Digital Workplace and EUC Support team.

• Handle a combination of inbound calls,