Staff Product Operations Manager Platforms

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… We are CNN; the world's most essential and engaging source of digital news. We are in the midst of rapid transformation and need our next generation of innovators, makers, and dreamers who will lead and drive our growth. We aim to make the world a better, more connected place. The Staff, Product Operations - Platforms role reports to the Senior Director, Product & Data Operations, and is responsible for supporting our Platforms organization by helping translate platform priorities into clear operating rhythms, technical intake practices, release readiness, documentation, enablement, and feedback loops. This role works closely with the systems and architecture that power our business — from the CMS and editorial tools that enable journalists to create and publish stories, to the platforms that deliver content across our website, app, and linear channels. We are reimagining how CNN produces the news, and we need your help! In this role, you will partner with senior leadership — especially the SVP of Product, Platforms — as well as cross-functional partners across Product, Design, Technology, Video Production, and Editorial, to help make platform priorities real through disciplined execution, structured operating practices, and clear communication. The right person brings technical fluency to understand platform tradeoffs, ask good questions, surface risks, and keep work moving across CMS, publishing, experimentation, performance, and shared platform capabilities. This role does not have direct reports, requiring someone who is comfortable rolling up their sleeves to drive work forward. You will also collaborate with operational peers, as well as Technical Program Managers, ensuring alignment across functions and helping teams adopt a cohesive operating model across the broader organization. A core focus of this role is operationalizing platform changes, building and improving the processes that turn priorities into shipped work, supporting experimentation and performance practices across teams, and ensuring stakeholders — from editorial and newsroom partners to product and engineering teams — have the systems, tools, and workflows they need to deliver exceptional content experiences at scale. The ideal candidate thrives in ambiguity, is highly organized, understands platform and product development workflows, and can work and collaborate credibly with technical teams while keeping practical execution front and center. They are energized by making complex work easier to manage, reducing operational drag, and helping teams move from decisions to delivery.

Accountabilities… Platform Intake & Prioritization Design and manage a structured intake process for platform-related requests, including CMS enhancements, editorial tooling, workflow automation, platform support, experimentation needs, and technical dependencies Partner with Platforms leadership and technical teams to assess requests, clarify requirements, identify risks, and help sequence work across BAU operations and priority initiatives Refine processes to balance flexibility with clarity, speed, and execution discipline Operational Excellence & Ways of Working Establish and run core team rituals, ceremonies, and