Sr. Software engineer - Salesforce Architect

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.  As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description As a Salesforce Service Cloud Architect, you will lead the transformation of the Merchant Acquiring ecosystem by designing scalable, AI-enabled solutions that support merchant acquisition, onboarding, servicing, fulfillment, and growth. Partnering with business, product, operations, and technology leaders, you will simplify complex processes, modernize customer and employee experiences, and deliver seamless end-to-end merchant journeys. This role requires a strategic technology leader who can define target-state architectures, drive platform modernization, and leverage Salesforce Service Cloud, automation, AI, cloud technologies, APIs, and event-driven architectures to improve operational efficiency and unlock new business capabilities. You will lead enterprise-scale transformation initiatives, establish reusable architecture standards, and champion innovation, Agile delivery, DevSecOps, and operational excellence. This is an opportunity to shape the future of merchant servicing at scale by modernizing platforms, streamlining workflows, enhancing customer experiences through AI, and delivering meaningful business outcomes.

Design and implement scalable Salesforce Service Cloud solutions to support customer service, case management, and contact center operations. Lead architecture, design, and development activities across Salesforce Service Cloud, Agentforce, Data Cloud, Apex, Lightning Web Components (LWC), Lightning Framework, Flows, and SOQL. Define end-to-end solution architectures, technical roadmaps, integration strategies, and future-state platform designs aligned with business objectives. Architect and develop enterprise integrations between Salesforce and internal/external systems using REST/SOAP APIs, middleware platforms, and event-driven architectures. Design and optimize customer engagement capabilities including Omni-Channel, Live Agent Chat, Einstein Bots, CTI integrations, and contact center technologies. Establish multi-cloud data models, oversee data migration strategies, and define data governance, security, sharing rules, and visibility frameworks. Drive Salesforce DevOps practices leveraging Salesforce DX, CI/CD pipelines, Git, automated deployments, and environment management. Lead discovery workshops, gather and analyze business requirements, create user stories, and translate business needs into scalable technical solutions. Create architecture diagrams, technical documentation, and reusable design patterns that promote scalability, performance, and maintainability. Collaborate with business, product, operations, and engineering teams to deliver high-quality solutions using Agile and Scrum methodologies. Provide technical leadership, mentor development teams, and guide onshore and offshore