Senior Technical Program Manager - IT GTM

We are seeking an accomplished and highly driven Senior Technical Program Manager to lead strategic IT programs to enable business capabilities for Sales, Marketing and Finance functions. This role sits in the central IT PMO where you will own planning and delivery of high-impact cross-functional programs that span Go-To-Market, Marketing automation, Web marketing, Finance, Sales Compensation, and Partner enablement. You will provide visible leadership, accountability, and governance across initiatives, from intake and prioritization through execution, go-live, and post-implementation optimization.

The ideal candidate is a hands-on program leader with a proven track record delivering complex technology programs, a deep understanding of Sales & Marketing or Finance processes, and exceptional collaboration skills to partner effectively with business stakeholders and technical teams.

Program Strategy & Governance

• Define, champion, and execute the programs, aligned to company-wide business objectives, Business strategy, and annual planning priorities.

• Lead one or more concurrent, complex programs involving one or more of these domains - CRM, CPQ, Marketing Automation, Web Marketing, Sales Performance Management, Procure-to-Pay, Revenue and Sales Commissions.

• Champion responsible use of LLMs (e.g. Claude) in business workflows, setting guardrails for security, compliance, and data privacy in collaboration with InfoSec and Legal.

• Partner with IT and business teams to translate business goals (Pipeline growth, Conversion, retention, Marketing efficiency, Partner performance, etc) into clear program charters, success metrics, and implementation plans.

• Establish program governance (cadence, forums, decision-making, risk and issue management, scope control) for these programs.

• Implement and continuously improve a unified Program Management framework and tooling (e.g., JIRA, Confluence).

• Leverage AI into the overall SDLC in alignment and lead the IT team’s transition to AI SDLC.

Program Delivery & Execution

• Create and own the program plan including cross-functional key deliverables. Negotiate and get cross functional alignment. Partner with Business and IT teams to align and commit on the program Scope, Schedule and Resources.

• Own the full lifecycle: demand intake, scoping, solution approach, detailed planning, execution, testing / UAT, deployment, stabilization, and post-go-live optimization.

• Build and manage integrated plans that cover business milestones, technical delivery, dependencies, data and reporting, and change management.

• Track scope, timeline, budget, and quality, proactively identify risks and interdependencies and drive mitigations and trade-off decisions with stakeholders.

Business Domain Leadership

• Partner with Sales Operations, Marketing Operations, Product Operations, Channel/Partner teams, Finance and Commissions to prioritize and deliver programs across:

• CRM (i.e. CPQ Cloud, Salesforce Sales Cloud, Service Cloud, Marketing integrations)

• Marketing automation and web marketing (i.e. Marketo, Adobe Experience Manager, campaign and lead lifecycle)

• Sales performance management and commissions (i.e. Xactly Incent)

• Partner portals and enablement tools

• Revenue, Procure-to-Pay

• Ensure solutions are designed with scalability, data quality, compliance, and user experience in mind.

Stakeholders, Vendors & Continuous Improvement

• Act as the central point of contact across business stakeholders and IT delivery teams.

• Facilitate alignment between business stakeholders, product managers,