Guest Relations Host

Job Title Guest Relations Host     Job Description Summary In this role, you will support one of C&W’s most forward thinking and prestigious client accounts — a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience. This environment champions innovation, prioritises premium service standards, and empowers workplace professionals to act as true ambassadors of the client’s brand. You will play a key role in shaping how the workplace is experienced every day, contributing to seamless operations, meaningful interactions, and a service culture that reflects the client’s high touch, people centric strategy. Whether engaging with employees, partners, or visitors, you will help ensure consistency, quality, and excellence across all touchpoints and workplace environments. Guided by a high-performance mindset and an elevated service philosophy, you will support the creation of experiences that are intuitive, efficient, and aligned with the client’s Corporate Real Estate vision. Your work will contribute to operational excellence across the portfolio, enabling a workplace that is welcoming, productive, and representative of an esteemed global brand. The ideal individual brings a strong spirit of service, professional maturity, and a passion for creating environments where people feel supported and valued. Those who take pride in teamwork, ownership, and delivering best in class outcomes will find this role an opportunity to make meaningful impact every day.

1. Premium & Distinctive Guest and Client Experience Deliver elevated, warm, personalised service at all touchpoints—greeting, assistance, communication, and problem resolution with sincerity and ownership. Provide consistent service excellence across all client spaces and touchpoints through adherence to service playbooks, premium hospitality standards, and established SOPs. Create memorable moments through personalised interactions, attention to detail, and thoughtful gestures that reflect premium workplace hospitality. Act as a visible, professional, and welcoming presence in reception, client suites, and all guest-facing areas. Serve food and beverages (F&B) in line with hospitality standards within client suites and designated hospitality zones. 2. Front-of-House Operations, Coverage & Wayfinding Always ensure front-of-house staffing coverage during business hours, including adherence to roster and coverage expectations. Perform opening and closing duties as part of daily operations (e.g., space readiness checks, systems sign-on/off, signage and collateral setup, area resets) in line with SOPs. Manage all reception operations including greeting guests, directing visitors, and coordinating with employee hosts. Provide formal wayfinding support as a defined responsibility, guiding and escorting guests and employees to meeting rooms, client suites, work floors, amenities, and services. Maintain a visitor log as an operational requirement (in addition to electronic visitor registration), ensuring records are accurate, complete, and compliant. Oversee electronic visitor registration, badge issuance, and visitor records. Manage and support Lost & Found in line with policy, including logging, safe storage, communication, and appropriate disposition of unclaimed items. Respond to incoming calls, inquiries, and requests with professionalism, accuracy, and timely follow-up. Collaborate regularly with Security to monitor front-of-house and guest-facing spaces, aligning on access control, incident response, and overall safety. 3. Workplace Readiness, Hospitality & Facilities Support Ensure all guest-facing areas—including reception, client suites, meeting rooms, mailroom counter (where applicable), and hospitality zones—are inspected daily and maintained to high premium standards. Take ownership of pantry, vending, and utility room management in front-of-house / guest-facing areas,