ER & Policies Specialist

Summary The Employee Relations & Policies – L9 role is a specialist‑level position responsible for independently managing employee relations matters , providing policy and ER advisory to senior stakeholders , leading investigations and disciplinary decisions , and driving ER governance, risk mitigation, and process excellence . The role acts as a trusted advisor to HR and business leadership , with a strong focus on fairness, compliance, and risk management .

Employee Relations & Case Management Independently manage complex and sensitive ER cases , including misconduct, grievances, ethical concerns, and policy violations. Lead end‑to‑end investigations (fact finding, interviews, documentation, assessment, recommendations, and closure). Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns. Recommend and execute appropriate disciplinary actions , not limited to warnings, final actions, or terminations. Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.   Policy Interpretation & Advisory Provide expert interpretation of HR policies , Code of Business Ethics, and internal governance standards. Advise HRBPs and business leaders on policy application, employee risk, and ER strategy . Drive policy communication, awareness, and adherence across the organization.   Stakeholder & Leadership Engagement Interact directly with  HR leaders and business leadership as a trusted ER advisor. Exercise independent judgment on ER decisions with significant day‑to‑day and long‑term impact and seek support where appropriate. Partner closely with Legal, Compliance, Ethics, and CI teams , including BEL and litigation‑sensitive matters.   Risk Mitigation & Governance Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations . Ensure timely escalation to Legal for potential or active litigation matters. Drive process improvements and action plan management . Key Skills & Competencies Functional Strong expertise in Employee Relations, Investigations, and HR Policies Solid understanding of employment law principles and internal compliance Risk assessment and mitigation Documentation and case articulation Behavioral / Psychology‑Driven Strong emotional intelligence and active listening Ability to assess behavior, motivation, and situational context Calm, grounded handling of sensitive or distressing scenarios Balanced application of empathy and accountability Experience & Qualifications Typically 6-7 years of HR / ER experience , with significant hands‑on ER exposure Prior experience managing  investigations and senior‑stakeholder cases Experience working in large, matrixed organizations HR / Law background preferred (not mandatory) Level Indicators (CL9) Operates with close supervision Manages Simple and complex cases Recognized as a subject‑matter expert in ER & Policies To be filled by recruiter About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value,