Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in the greater Richmond, VA area.

Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Create and maintain safe working environment and culture within the organization Take care of company property Demonstrates high impact culture through innovation, accountability and empowerment Must be able to function in a team environment Usually works with minimal supervision Works independently Requirements: Some travel required 20%-50% travel depending on division & location (overnight stays, away from home) High Impact Behaviors: Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Requirements: HS diploma or equivalent Preferred: May have industry specific license(s) for water or wastewater Trades /Training Certificates - HVAC/Plumbing/Electrical Experience Requirements: Ability to obtain all required customer clearances (TWIC, DISA, etc.) Clean driving record 2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience Water/Wastewater/Chemical handling, processing, analytical experience a plus Able to pass background check & pre-employment drug screen Skill Requirements: Electrical, mechanical, plumbing, HVAC Safe use of power and hand tools and test instruments Work without direct supervision Technically sound Experience with Microsoft Office including smart devices Must have customer service/field service experience Demonstrates critical thinking and troubleshooting ability Synthesizes technical information and communicates it clearly Derives insight from customer experience to produce outcomes and solve problems