SRE II - Identity and Access Management

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Overview:   Join a growing team securing both leading-edge protection solutions and enterprise infrastructure. As a Site Reliability Engineer II, a part of the  Operational Support Systems (OSS)  organization under the  Security & Distributed Cloud organization , you will ensure all FedRAMP and commercial infrastructure is functioning properly and securely to support business operations and F5 products and services. This position is focused on  Identity and Access Management (IAM) for F5’s FedRAMP environments  and requires the ability to analyze, troubleshoot, resolve issues, configure and maintain systems, automate workflows, and create and update documentation regularly to ensure clarity and operational continuity. You will collaborate closely with your counterparts as part of a  follow-the-sun support model  to ensure smooth global operations.  What You’ll Do:   Be kind.  IAM Operations: Manage IAM workflows such as access provisioning, deprovisioning, permissions updates, and identity-related escalations to support secure and efficient operations.  Ticket Management: Resolve IAM-related tickets via Jira, GitLab, and ServiceNow, meeting SLA requirements and ensuring high-quality resolutions.  Automation and Workflow Optimization: Write and maintain scripts using Python, Bash, Selenium, or PowerShell to automate provisioning, compliance reporting, and repetitive IAM tasks such as access management updates.  Build and Enhance Automation Pipelines: Collaborate with IAM and engineering teams to design, configure, and troubleshoot automation pipelines for managing deployments and ensuring efficient identity-related workflows.  Documentation: Write and maintain clear and thorough documentation for IAM workflows, automation scripts, pipeline configurations, and system troubleshooting processes to ensure operational clarity for the team.  Identity Provider Migrations & Consolidation: Assist in Identity Provider (IdP) migrations for systems such as Okta and Entra ID and consolidate duplicative IAM systems as part of mergers and acquisitions (M&A). Ensure scalability, availability, and security during integration efforts.  Monitoring and Alerting: Deploy monitoring tools, such as Prometheus, Grafana, and Splunk, to track IAM system health and resolve potential risks before they impact operations.  On-Call Support: Participate in an on-call rotation, responding to urgent escalations and restoring services quickly for IAM-related outages.  What You’ll Bring:   Bachelor’s degree in computer science, information technology, or 4+ years of relevant technical experience.  Experience onboarding and supporting users and applications in FedRAMP-authorized environments; Moderate/IL4/IL5 experience a strong plus.  Experience managing in-boundary IAM workflows, including provisioning, deprovisioning, and auditing role-based access control systems.  Familiarity with Identity Provider systems such as Okta and Entra ID.  Working knowledge of NIST SP 800-53, FedRAMP authorization frameworks, FISMA reporting requirements, and DISA STIGs.  Proficiency in scripting and workflow automation using Python, Bash, or PowerShell.  Experience designing and optimizing automation pipelines for workflow deployment and integration.  Familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or Ansible.