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MX WORK FROM HOME AT THE VIRTUAL CONTACT CENTER!

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. The MX Virtual Call Center (VCC) - It is a ‘Work from Home’ model for Amazon Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours. - It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. - The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. - The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service. - Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be overtime requirements, based on business needs. Working hours for all staff increase substantially during our peak season (November-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays.