Service Delivery Center, Third Party Risk Management Delivery, Staff Consultant

Location: Charlotte   At EY, we’re all in to shape your future with confidence.    We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.   The Opportunity EY's Third Party Risk Management (TPRM) practice helps organizations improve and operate third-party risk programs through program transformation, technology enablement, risk intelligence, assessments and managed services. As a TPRM Technology Delivery Staff in the EY Service Delivery Center (SDC) in Charlotte, you will be a hands-on member of client delivery teams supporting the deployment, configuration, testing and ongoing operation of TPRM technology solutions.   This role is designed for an early-career professional who wants to build experience at the intersection of TPRM, technology, artificial intelligence (AI), and data. Working under the direction of experienced team members, you will help translate business requirements into configured workflows, questionnaires, control content, reports and integrations across platforms such as ProcessUnity, ServiceNow, Aravo or comparable solutions. You will also support data analysis, external risk intelligence, user support and selected TPRM operational activities.   Your key responsibilities

Support the implementation, configuration and ongoing administration of client TPRM technology platforms under the guidance of senior team members. Assist with translating documented business and functional requirements into configurable workflows, questionnaires, risk-scoring logic, control frameworks, notifications, user roles, dashboards and reports. Configure and maintain platform components supporting key TPRM processes, including third-party onboarding, inherent risk, due diligence, risk assessments, ongoing monitoring, issue management, remediation and offboarding. Support system testing activities by developing test scenarios, executing test scripts, documenting results, logging defects and validating corrections before deployment. Assist with data preparation, cleansing, mapping, migration and validation to support platform implementations, enhancements and ongoing operations. Support integrations of external risk intelligence and other data sources, monitor data feeds and help investigate data-quality or processing exceptions. Develop and maintain vendor-level and portfolio-level dashboards, metrics and reports that provide stakeholders with timely risk and operational insights. Provide day-to-day user support, triage platform questions and defects, document issues clearly, and coordinate resolution with functional and technical team members. Create and maintain system documentation, configuration workbooks, procedures, job aids, release notes, training materials and other delivery artifacts. Participate in requirements workshops, status meetings and solution demonstrations; capture decisions, actions and follow-up items accurately. Use the designated TPRM AI enabler and other approved AI tools to support requirements analysis, configuration documentation, testing, data analysis, reporting and quality checks, while validating outputs and following applicable EY and client requirements. Apply foundational knowledge of TPRM domains and relevant risk expectations to help confirm that configured solutions support the intended business process and governance requirements. Perform selected TPRM operational activities, including assessment or evidence-review support, when needed to understand processes,