Technical Account Manager, National Security - ES US-ADC

National Security customers are moving their most sensitive, mission-critical workloads to AWS — and they need a technical advisor who understands both the technology and the stakes. As our Enterprise Support footprint grows across classified environments, we're adding a Technical Account Manager (TAM) to meet that demand. In this role, you are the primary technical relationship your National Security customers have at AWS. You'll work hands-on with customers as they adopt services like EC2, S3, DynamoDB, RDS, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, and Bedrock inside classified environments. You won't troubleshoot tickets directly, but you will own the technical health of your accounts: identifying risks before they become incidents, guiding architecture decisions, and representing AWS in rooms where the margin for error is zero. Your technical acumen and customer-facing skills will enable you to drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. This is not a sales role. It is a seat at the table with government and defense leaders who rely on your judgment to keep their operations running and evolving. This position will require the ability to travel 10% or more as needed. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Key job responsibilities Lead technical engagements by conducting architecture reviews and operational health assessments to keep customer environments resilient and mission-ready. Partner with customers to design and implement cloud-native systems that meet the security and compliance demands of classified workloads. Identify operational gaps and surface emerging risks, working with AWS service teams to resolve issues before they reach production. Help customers integrate AI/ML services like SageMaker and Bedrock into their existing workflows, turning new technology into practical, deployable solutions. Advocate for your customers' technical needs across AWS service teams, escalation paths, and product roadmap discussions. Coordinate across internal teams during incidents, driving resolution and communicating status to senior stakeholders in real time. A day in the life Most of your week is customer-facing. Mondays typically start with cadence calls — reviewing operational metrics, checking open action items, and setting priorities. Midweek goes deeper: leading Well-Architected reviews, walking through architecture proposals, or running incident post-mortems with customer engineering teams. When something breaks, you coordinate across AWS service teams and communicate status to senior leadership in real time. Between customer sessions, you'll research emerging AWS services relevant to your accounts and collaborate with fellow TAMs on patterns across the national security space. Every customer environment is different, and the classified context keeps the work challenging.

AWS Enterprise Support is expanding to meet growing demand for cloud services in classified environments. You'll join a team of TAMs who specialize in national security accounts — a group that shares knowledge openly and holds each other to a high standard. The team works alongside AWS service teams, solutions architects, and security specialists to deliver outcomes at national scale. **Diverse Experiences** — Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. **Why AWS** — Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating —