Transactions Specialist III - Disbursement Services

Bring your attention to detail and passion for accuracy to a role that helps keep customer payments moving reliably. You’ll work in a collaborative operations environment where quality and timeliness matter every day. This role offers hands-on exposure to transaction review, exception handling, and process controls. You’ll build strong foundational skills while contributing to a team’s shared goals. As a Transactions Specialist III in Disbursement Services, you will review and complete daily transaction work accurately and on time. You will analyze paid item exceptions by comparing check images and customer-provided instructions, applying defined procedures and controls. You will exercise sound judgment for routine decisions and escalate non-routine items to leaders to support consistent service delivery.

Review paid item exceptions by comparing check images to customer-provided payee information Determine whether exceptions should be accepted or rejected based on documented guidelines and available information Validate captured payment data (including check details) against customer-provided information and account-level records Perform research and reconciliation to resolve data mismatches and incomplete items Complete daily assigned transactions within required service levels and productivity targets Maintain strong quality standards by following prescribed procedures and control requirements Document actions taken and outcomes clearly in the designated system(s) per process guidelines Escalate non-routine items, potential issues, or out-of-scope scenarios to supervisors promptly Support cross-training and perform additional processing tasks within the function as assigned Collaborate with team members, take ownership of assigned responsibilities, and contribute to team goals Apply judgment for routine matters and seek guidance for exceptions, policy questions, or ambiguous scenarios Required qualifications, capabilities and skills Bachelor’s degree (fresh graduates welcome to apply) Proficiency in English (written and verbal) to interpret and communicate transaction details accurately Strong Microsoft Excel skills (e.g., sorting, filtering, basic formulas) Ability to interpret check images and compare on-image details to system-displayed and customer-provided information Strong attention to detail and ability to verify data accurately during high-volume processing Ability to perform repetitive work while maintaining consistent focus and quality Ability to follow step-by-step procedures and apply defined rules consistently Ability to meet deadlines, service levels, and productivity expectations in a time-sensitive environment Ability to make routine judgment calls within documented procedures and escalate non-routine situations appropriately Ability to perform accurate data entry from machine-printed and handwritten information Willingness to work additional hours during peak periods based on business needs Preferred qualifications, capabilities and skills Bachelor’s degree in Finance or Accounting Experience in transaction processing, payments operations, or exception handling work Familiarity with check processing concepts, including Magnetic Ink Character Recognition (MICR) line review Experience reviewing image-based documents and reconciling data discrepancies Exposure to automation or workflow tools (e.g., Alteryx, UiPath) Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes