Rep III, Inside Sales

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Early Career Sales Representative (ECSR) will be responsible for developing new business and managing and growing assigned customer accounts primarily within the small to medium business segment. The ECSR will work to gain success within inside sales to secure an area outside sales role within 12-14 months. The ECSR will work with corporate and plant management and staff to coordinate orders, secure orders for new business, and to resolve any account issues. Additionally, the ECSR will work with inside sales management and plant management to expand the customer base by engaging with new potential customers and previous Smurfit Westrock customers with the goal of gaining or winning back business. The ECSR will be expected to develop a deep rapport with customers with the goal of understanding their business, and the challenges they face, and forming relationships with the people within their organization who make or influence buying decisions. Activity will be centered on remote communication including t eleconference, phone, and email communication. The ECSR will follow Smurfit Westrock's Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business. How You Will Impact Smurfit Westrock: * ECSRs will be dedicated to improving Smurfit Westrock customer experience while also driving value by creating both cross-selling up-selling, and new business opportunities. * Stay up to date and well versed in the Paper and Packaging industry, Smurfit Westrock products, manufacturing challenges and retail trends by category segments * Maintain a working knowledge of Smurfit Westrock Enterprise solutions and continue learning by studying new products and participating in educational opportunities * Understand the business pressures effecting our customers and the relevant value of Smurfit Westrock's solutions as well as an understanding of competitor information and trends by region to create SWOT analysis and competitive selling strategies * Research new and current customer accounts and identify key players to engage through outbound calls and digital tools. * Conduct complex issue resolution for customers (involving communication with both customer and appropriate Smurfit Westrock colleagues). Some examples include pricing, delivery, quality, warehousing, logistics, new product design, and margin improvement. * Maintain and improve quality results by following established processes and methodologies. * Collaborate with Business Unit and Plant sales teams to maintain relationships and coordinate potential overlapping business responsibiliti es. * Strive to achieve individual and team established metrics and goals. * Meet targets for volume and margin with sales including cross-selling and up-selling. * Achieve department and organization goals by accepting ownership for completing new and different requests; exploring opportunities to add value. * Generate ideas and pro-actively work with Inside Sales Manager/Direct or and regional area plants to ensure positive customer experiences. * Drive cross-sell and up-sell opportunities by establishing rapport and understanding customers' unique challenges. * Cultivate consultative interactions with customers. * Efficiently manage customer interactions across Smurfit Westrock divisions. * Create and deliver on margin improvement plans for customers. * Coach junior team members. What You Need to Succeed: * Minimum of 1- 3 years of B2B inside sales, field sales, or related