Facilities Assistant

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world  At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this opportunity involves: As a Facilities Administrator supporting Amazon's Auckland corporate offices, you'll be the operational heartbeat that keeps the workplace running seamlessly. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll do exactly that by providing essential administrative and operational support to the Assistant Facilities Manager. You'll manage the full lifecycle of service requests through the Corrigo platform, coordinate vendor access and compliance, support financial administration, and help maintain workplace health and safety programs. This position requires someone detail-oriented and customer-focused who takes genuine pride in creating an exceptional workplace experience. You'll work closely with the wider Facilities Management team, business stakeholders, and building management to ensure every Amazonian walks into a safe, functional, and welcoming environment each day. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution will directly enable that by removing operational friction and ensuring the physical workplace supports productivity and wellbeing. Success in this role means balancing multiple priorities with precision, responding quickly to emerging issues, and maintaining the highest standards in everything from data accuracy to workplace presentation.   An overview of the role: Manage and triage service requests through the Corrigo platform, logging, tracking, and resolving all work orders within agreed service level agreements while maintaining accurate asset registers and maintenance schedules Coordinate access, inductions, and compliance requirements for all contractors and vendors, ensuring all on-site work meets safety and quality standards while liaising with third-party service providers Process and verify invoices for deliveries, goods, and services, confirming alignment with purchase orders and contracts, and support monthly budget tracking and variance reporting Partner with Amazon's Environment, Health & Safety team to maintain site compliance, coordinate emergency response training, conduct safety audits, and ensure all contractor work includes proper risk assessments and permits Serve as a key point of contact for facilities-related queries, responding promptly through chat channels and helpdesk while coordinating office moves, maintaining space management records, and supporting continuous improvement initiatives Sounds like you? This is what we are looking for: 1+ years of experience in facilities administration, hospitality, corporate services, or a related field with proven experience using the Corrigo platform or similar CMMS/work order management systems Strong proficiency in Microsoft Office Suite